Customer Reviews
See What Our Customers are Saying
At Import Performance, we understand the importance of trust when it comes to your car. That's why we encourage you to see what our valued customers have to say about their experiences with our auto repair services.
We're committed to providing honest, reliable repairs and exceptional customer service. Read through our genuine reviews and see for yourself why so many choose Import Performance to keep their vehicles running smoothly!
You don't have to take our word for it! Here's what some of our satisfied customers have to say about Import Performance:
Recently bought a 2017 Audi A4 from them and the whole experience was painless. The staff and owner were very polite and accommodating. Pricing and service were amazing as well. 10/10 would recommend for purchasing a high quality used vehicle.
Connor Keith
Bought my E46 here from out of state and had it shipped to me. It was my first time doing that and they were super helpful navigating that process. They were also pleasant to work with and were responsive through text. I personally had a great experience and would recommend this place to anyone I know.
Anthony
For the past 15 years I have used Import Performance for jobs from oil changes to motor rebuilds on numerous makes and models. I will not go elsewhere based on their honesty and satisfactory work. I refer all my family and friends to them when they are in need.
Albert May
These guys are very professional. They fixed my BMW X1 promptly and without any issues. As a first-time customer, I even received a discount. When I returned to pick up my car, I was surprised to find it had been fully detailed?at no extra cost! I was genuinely impressed. I highly recommend this place.
Alex Boubekhadda
I had such a wonderful, straight forward experience buying my Audi. Everyone was incredibly professional, kind, helpful and knowledgeable. They worked with me to get everything just right and even delivered the vehicle to me in Sanford. I couldn't be happier.
Jody Sinischo
Great attention to detail. Very reasonable prices. They did a complete inspection and repair of our older Mercedes. Very detailed estimate. Quality work in a very timely manner. Would highly recommend!
dbsmithkb44
Quality work, fast and efficient - listen to detail and addressed any and all issues promptly? I had a unique circumstance involving a broken door handle replacement on my Mercedes Benz they were able to fix the issue as well as repairing other problems that were brought to my attention - fabulous communication and overall excellent customer service!
parker marsh
I moved here about a year ago and this was my first time at this shop and I had an excellent experience . I will definitely return when I need service on my BMW.
FITZGERALD B
This is a very thorough import garage shop. The staff are good at their jobs and ensure your vehicle is taken care of as if it was their very own.... Reasonable pricing and hourly rates.
Derrick Smith
Import was able to get me a same day appointment for routine maintenance. They were friendly and professional.
David Jordan
Great experience with these guys here! Very reasonable on their pricing. Would definitely recommend them.
E Gleason
Ridiculously good value. The guys in here are more advisors than mechanics. Mega ideal.
Ben Stockley
First time getting a service done with them. Timing Belt service. Staff and mechanics are friendly and know what there doing. Really good prices as well. Definitely will stick with them.
Jared Callejas
Very good. Repair on on our Mini-Cooper was pricey, but competitive! Shop called and texted us on details for approval. Good work!
Gene Millsaps
Always great service! They are honest and very thorough. Experts in German cars!
Robert Edwards
Import Performance is not just another car shop they are car doctors extraordinary. My Mercedes stopped working one random day, it was dead literally, no life. I had it towed to the Mercedes dealership. The dealership had my car for an extended period of time before i received the call with bad news; my car was dead, unfixable, and would never run again. I was super bummed. I should have taken Mercedes straight to Import Performance. I don't know why i thought the Mercedes dealership was where i should have it towed... After all i got my oil changes , brakes, and all routine maintenance done at Import Performance. My car was towed to Import on a Wednesday, I was driving my car the very next day, Thursday. If the dealership said my car would never run again and within 24 hours Import had me picking up my car then, The mechanic at Import Performance did the impossible, my car is still alive like nothing ever happened. Thank you Import Performance. You guys are the best!!!! I love you.
Katherine Callahan
Bought two (2) Porsches from John (owner of Import Performance) and I LOVE THEM BOTH!! First was a 2001 Boxster and a later trade of my old Cayenne toward the value of a newer Cayenne. His shop has properly, effectively, and affordably serviced all three vehicles, John's expertise and professionalism are superior. He and the guys in his shop have gone above and beyond my expectations related to sales and service. Definitely recommend!!
Phoenix Coleman
John & his team know vehicles & provide Ethical & effective solutions
Pete Donahue
John always takes care of me and works within my budget where they can for repairs on my 2018 Alfa Romeo. Not many other than the dealer will touch my car but they confidently took it own. They did my front and rear brakes, machined my rotors, diagnosed a faulty start and replaced my starter relay. I come out cheaper than expected every time. Highly recommended!
Brandon King
Local business with long history of serving residents of the Cary/raleigh area. I've Always been treated very well here. Staff and owner are very professional and honest. They just do great work without taking shortcuts. Competitive pricing and service options to fit your needs and budget.
Tabor M
Convenient and friendly. Car looks great after body work. Highly recommend.
Kristy Noble
I keep coming back because they do good work and treat me well.
Sara Rosenquist
The office was very clean and organized, they were busy all the time, obviously they have a ton of regular customers. I was pleasantly surprised to see some artwork and real books around :) Owner was kindly came out and talked to us. Ivan was nice to show us a car and give us info.
Minnosh Ve Aslan
The guys here are great. They always get me in and out very quickly, especially with my fleet vehicles
Monroe Taylor
Definitely the Best and most professional Service. I really Recommend.
Alexandre Navam 9
This is my man!! he always get me right!! I stop going to the Dealer and Started Taking my Car here. ??
milton hagans
My son & I went this past Saturday to purchase a Mustang. When we got there the young lady was detailing the car. While outside we met Phillip & he was extremely friendly. Within 5 minutes my son & I took the vehicle on a test drive. Once we got back she continued to detail the car. She did an excellent job. Phillip was beyond nice & very personable. He treated my son and I with the utmost respect. They didn't budge on the price but honestly the price they asked was fair. We were in & out in less than 3 hours. I have no complaints about the car or service we received. My son absolutely loves his mustang. Thank you!
Keisha Thomas
Very detailed work and documentation. This review is for service work done on a couple of my cars. They also sell cars, I know nothing about that. Service is superb.
Rick Rhoads
I've been working with John and Noah on a possible purchase. There were a few credit glitches on my end and the deal is not complete. This review is to say these guys have gone to the extreme trying to help me get my issue resolved and have done so in the most professional manner possible. Whether this deal goes through or not, these guys will absolutely have my future business for the way they have stepped up when others would have have dumped my case long ago! I have to say "Highly recommend!"
America's Top Coach
Stopped by to look at a car. Wound up not buying it, but everyone I spoke with in person and on the phone was polite and professional. Would definitely go back.
David Gilbert
We have two porsche cayenne's and my mother's Hyundai serviced at Import Performance. All services were completed on time and within estimates, AKA no surprises. The repair prices are roughly half of the dealer for most services. I really appreciate the full diagnostics with a written estimate of services needed immediately, within 6 months and then two other categories based on mileage. We found a 'GEM'.
Paul McGrath
Import Performance is by far the best car buying experience I have ever had. I traveled from Wilmington, NC to Raleigh to purchase a 2015 VW Jetta from Import Performance. They made my experience very pleasurable. Dropped the price to where I wanted it and I left with a full tank of gas. Well but from them again.
Nelson Bailey
Was a good experience. They made a few repairs for free. I got a really good deal and they even came in on Sunday to sell it to me as it was my only day I was available.
Aaron S
Unlike other car dealerships these folks were not pushy or aggressive they worked with me to make sure I was fully satisfied with the vehicle that I was purchasing they made me feel at ease . Sometimes dealing with a car dealership can leave an uncomfortable feeling the way that the salesperson will keep running back and forth to the manager's office to let you know what deal they can give you the salesman that I dealt with made his own decisions I had a trade in with nearly 300,000 miles they said that the mileage was too high for them to accept but after it was all said and done they offered to buy my vehicle anyway and I accepted their offer the car I purchase only had one fob and key they told me if I would leave it overnight they would be sure to have another fob and key made for me tomorrow at no extra cost to me this was indeed a laid-back atmosphere that I would be willing to go back to again and again. I do not hold back on Google reviews if I'm satisfied I will state just that and if I feel screwed over I will state that as well kudos to import performance Incorporated
Benji Reams
Omg John is absolutely amazing. I recently purchased a9 Mercedes GL 450 from a car lot in Raleigh. Needless to say the truck was perfect but it had a few minor issues. We took it to our CERTIFIED Mercedes mechanic and they fixed it.(so we thought). Drove it for a while and took it back soon after with the same problem. Which by the way occurred 2 more times afterwards so I basically drove my truck a total of 29 days before it went back into the shop. The same problem still existed. But the bill kept increasing, diagnostics kept changing, and still the same. So our warranty never covered all the extra work my guys were doing that was not asked to do and at my expense. So thankfully our warranty God's referred us to this amazing place Import Performance. And I have to say when it came to getting my truck what it needs being punctual they had dates times etc. They were on it. From start to finish. My truck is running like it brand new. I would definitely recommend Import Performance
Lanisha Jones
I have brought my last 3 cars from this location. John and his team are always great!
Travis Brown
They have a phenomenal car detailing team; it's amazing how they can transform a used car into one that looks like it has just rolled off the assembly line!
Tara Francis
(Translated by Google) Very responsible and good service and fair in their work. I recommend them. (Original) Muy rwsponsables y buena atencion y justos en los trabajos los recomiendo
Carlos Espinosa
John and his team are the best. They can handle it all. If you have a collectable car and looking for a shop that can repair it this is your place. I have been a client for over 5 years. Thanks John.
David Hargrove
Good Cars. Quality Service. In and Out in a Timely Manner. Definitely recommend for any type of service or buying a car !
Noah Mendoza Meza
This place is great!! the team members are very knowledgeable, and customer service is excellent. :)
haylin sanchez
Great people . john its very good business man. Thank you john..
Nickolas Fotinos
So. April 2021..What can I say. John posted a 2002 VW cabrio for 3k and me out in California saw this and thought I want that! I contacted John who informed me that there was already a hold on this car, my heart was shattered. i told him if by any chance this person backs out let me know; and thank my lucky stars he text me and said "they didn't buy it" I put a $200 hold on the car and he informed me that it was non refundable I gambled putting this deposit on a car i barely saw and never drove and I was 3000 miles away. I'm sure John though I was crazy. Sure enough a week later we flew out to North Carolina and saw this beauty of a car. John still thinking I am nuts for picking up a car and attempting to drive it cross country being 20 years old and priced at 3k. He mentioned many times that he wouldn't allow his sister to take that journey and he made sure I understood that there was no refunds and I couldn't call him from the side of the 40 and ask for help. (Although I got the vibe that hes's a nice enough guy he would do what he could to help). I pondered on it for a minute, John was clear with what he repaired and let me take it on a few test drives. We were 3 girls not knowing too much about cars, about to drive this car 3000 miles back to Los Angeles. It started to rain, John replaced the wipers for us, John gave us Anti Freeze in case we needed in on the journey home. He had changed the battery, and put in a radio (because he disclosed the original one was broken) There was no way we could drive cross country with no tunes. We drove John crazy I'm sure that Saturday, we had thousands of questions, and although he never promised the car would make the trip; I really got this vibe that he genuinely cared that we made it home safe. I bought it! the 3 of us left with the car and headed out. I texted John multiple times still asking questions about things and he responded; I mean the sale was done... he could have been good riddance.. but he is a decent human being and in the used car sales world that is hard to fine. Long story short that little car made it home safely. 3000 miles in 4 days and pretty much through all kinds of weather. John was also kind enough to send us off with one of his good luck garlics. Would it have been Johns fault if we didn't make it, no.. but his honestly and genuineness made him easy to trust. The other gentlemen I believe his name was Phillip.. he went on the test drive with me, he was just as kind. Putting up with us 3 annoying women who just got off a plane is not easy and those two handled us with CLASS. John had another offer on the car, for more money he even showed the proof of it; he could have made up some excuse to not sell the car to me, but true to his word he held that car for me and that integrity these days is hard to find. And too boot by the time I got home, he had sent over all the paperwork I needed to go to the DMV. I appreciate John, and his shop for assisting me with this purchase. We had an amazing road trip home I can't wait to drive her in the California Sun. Good People here! Thanks Again!
Jenny Mireles
I bought an old, worn out Miata from these guys. They worked with me on the price and took care of the car. I'm super happy and would work with them anytime!
Jacob Desjarlais
Great place to buy a car!!! I highly recommend them, super easy to deal with and very informative in what they are selling. Top Notch!!! Their service is awesome too! Thanks to Ryan Daniel(sales) and Kaarel(service) for making my experience here very easy and enjoyable. Got a happy and satisfied customer here!!!
Randy Brown
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Got questions? We've got answers! Drop us a line, give us a call, text us, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Recently bought a 2017 Audi A4 from them and the whole experience was painless. The staff and owner were very polite and accommodating. Pricing and service were amazing as well. 10/10 would recommend for purchasing a high quality used vehicle.
Raleigh, NC
Bought my E46 here from out of state and had it shipped to me. It was my first time doing that and they were super helpful navigating that process. They were also pleasant to work with and were responsive through text. I personally had a great experience and would recommend this place to anyone I know.
Raleigh, NC
For the past 15 years I have used Import Performance for jobs from oil changes to motor rebuilds on numerous makes and models. I will not go elsewhere based on their honesty and satisfactory work. I refer all my family and friends to them when they are in need.
Raleigh, NC
These guys are very professional. They fixed my BMW X1 promptly and without any issues. As a first-time customer, I even received a discount. When I returned to pick up my car, I was surprised to find it had been fully detailed?at no extra cost! I was genuinely impressed. I highly recommend this place.
Raleigh, NC
